Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Providing superior quality support promptly is our main priority, so that we back up each Linux shared website hosting plan with a 1–hour ticket response warranty. As soon as you submit a ticket or drop an email, our customer technical support team will try all they could do to supply the most appropriate solution to your situation and to offer advice in due time.

  • Top quality support service
  • A Top–quality Support Service

  • You can easily write to us 24x7x365 with any problem you might have relating to our products. We now have qualified professionals working most of the time to give help every time needed. Feel free to use the ticket system or post an email whenever you want, or grab the phone or use the online chat during working hours.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Control Panel gives a wide–ranging practical knowledge base which is built into all sections. In each part, you’ll find a Help control key that will load for you a selection of step–by–step courses on how to take advantage of a selected feature or carry out a particular action. In addition, we have crafted training video clips as a way to get a better idea of the Control Panel’s interface.