Client Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be attended to in no more than sixty minutes after the ticket or e–mail was received. If your issue requires additional assistance from a server administrator, we’ll direct the ticket or the email to the person on duty and will leave a note to let you know that more time will be needed for arriving at a solution. And if you make use of the Administration Services package, any of the server administration tasks included there will be carried out whenever you desire.
A Top–Notch Customer Care Service
Our customer support team will be at your disposal round–the–clock should you need assistance with the Hosting Control Panel or with any of the applications that we install for you on the dedicated web hosting server. And if you require help handling all the standard administration tasks on your server, you can order our Administration Services package, that includes backup disk storage space, Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and restarting services, etcetera.
An Intuitive Help Section
Our Hosting Control Panel was pre–installed for each Linux dedicated servers hosting package. Among its functions is a rather handy integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most of the instructional articles have video versions that demonstrate all the tasks that you can carry out in a very illustrative way. You will find all the instructional articles and the video tutorials in the top right corner of each Hosting Control Panel section.